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Device Services
Device Compatibility
A young man in a light blue shirt stands outdoors at dusk, smiling as he looks at his smartphone. The city lights behind him are blurred, creating a colorful bokeh effect against the darkening sky. His face is softly illuminated by his phone’s screen.

Device Compatibility

Identify the compatibility level of each specific wireless device in more than 700 Operator Networks in 200 countries and territories worldwide.

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What does device compatibility mean? 

How technically well matched a mobile device is to a network. 

By 2027, there are expected to be over 430 million used smartphones sold and shipped worldwide. Not all of these will work as well as their owners would expect.

Businesses can accurately assess how fully a mobile device will work on a mobile network in any country or region, by receiving an instant analysis on the ‘match quality’ to the network and its band frequencies – in the form of a compatibility score. 

The GSMA Device Compatibility service also gives you valuable customer insights, because you gain data on the make and model of the device too. 

Why is it important for your business?

Here are some examples of how GSMA Device Compatibility can help improve business performance. 

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Reduce Customer Churn

Increase customer satisfaction by ensuring customer has optimal ​customer experience – ​extending CLTV

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Reduce Costs and RMAs

By distributing compatible devices to the best geographical locations

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Increase Device Inventory Value

By guaranteeing the right compatibility level for your customer.

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Identify Incompatible Devices

Whether it’s for your customers or networks, identify these mismatches before they reach you inventory.

Practical examples of what it can do

Find out how GSMA Device Compatibility works across different business applications, departments and industries. 

Device Recyclers and Marketplaces

Device Recyclers and Marketplaces

  • Enhance customer satisfaction and loyalty by ensuring they receive the right device for their needs.
  • Enable premium pricing and market differentiation by certifying device compatibility with a specific carrier or country.
  • Ensure compatibility and fair pricing by verifying device functionality for your customers or target markets before purchase.
  • Minimize returns and customer claims by allocating inventory to compatible markets.
Stacks of old, used smartphones in various colors and conditions are piled closely together. Most devices are facing with their charging ports and speaker grilles outward, showing signs of wear and scratches.
Background of damaged mobile phones. A bunch of broken smartphones. Used phones stacked on top of each other. Repair services and maintenance of equipment.
Insurers

Insurers

  • Enhance customer satisfaction and loyalty by ensuring they receive the right device for their needs.
  • Make sure a replacement or loaner device will work as expected.
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Shot of a young businesswoman working late in the office
Retailers & Traders

Retailers & Traders

  • Enhance customer satisfaction and loyalty by ensuring they receive the right device for their needs.
  • Enable premium pricing and market differentiation by certifying device compatibility with a specific carrier or country.
  • Ensure compatibility and fair pricing by verifying device functionality for your customers or target markets before purchase.
  • Minimize returns and customer claims by allocating inventory to compatible markets.
A smiling man and woman look at smartphones in a bright, modern electronics store. They seem interested and engaged, comparing two phones. Various smartphones are displayed on the counters around them, and another person is visible in the background.
Shopping a new digital device. Happy couple buying a mobile phone in store.
MNOs & MVNOs

MNOs & MVNOs

  • Enhance customer satisfaction and loyalty by ensuring they receive the right device for their needs. 
  • Reduce churn by anticipating upgrades, promoting trade-ins, and preventing incompatible devices on your network.
A young person with short hair and glasses, wearing a blue shirt, stands outside a modern glass building, smiling and talking on a smartphone, with one arm crossed and a joyful expression. The background shows reflections and geometric architecture.

Get in touch

Please get in touch if you need more information, would like to book a meeting, have a product demo or want to talk to us about your particular use case.

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